12 month 12,000 miles parts and labor
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James Gormley, 04/02/2022
It's Saturday. Yesterday I had my car's air compressor and all components replaced. Today I ran a couple of errands. On way home coolant flushed out and it started to overheat, then it shut down. I pulled off to the side of the road, car wouldn't start. The repair shop was closed, I will deal with them on Monday. I had just joined AAA so I thought, "wow, what luck!" I called them at 4:00PM. They said a technician was notified but they could not get to me until at least 7:00PM because they were so busy. I was not happy to say the least. I called Whiteheart and Sons. They dispatched a truck that showed up in 15 MINUTES! I cancelled the AAA service call...I will deal with them on Monday. The driver called me when he was on his way, named Ronald Clint (hope I have the name correct). He pulled up, the car had cooled off enough so it would start and I was able to pull it onto the flatbed. He hooked it up carefully and we were off. I had it towed to my home since I will be asking the repair facility that worked on it to pick it up Monday and fix the faulty work. I was so thankful to Ron and I had told him about my AAA experience and I told him how impressed I was that he had shown up so quickly. While he was lowering the flatbed preparing to unload my car, he told me to have a look at the back window of his truck...I see the AAA sticker, they are an approved/recommended AAA company! I took a picture of that. Why AAA told me I could not be helped and they intended to leave me sitting on the side of the road for THREE HOURS is something I will be speaking to them about on Monday. Between the repair shop and AAA, I have a lot of ass to kick on Monday. I have Whiteheart and Sons' phone number saved in my phone. I cannot recommend them enough. Friendly, professional driver with a top-level tow truck that was well-equipped and looked immaculate. All that and the quick dispatch and pickup, this is THE place to call if you ever need a tow. THANK YOU!!!