- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
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Testimonials
Nirali, 12/12/2021
I would just like to personally give a huge thank you to my technician William Newman who went above and beyond to help with my towing job. I knew my experience would be great and that I was with someone that I could trust as soon as he called and introduced himself with appropriate questions as to what the issue was. I had just dealt with another towing service who tried to unfortunately take advantage of my car situation and have me pay extra for a service I didn't need, but William explained that these services weren't needed and that he could tow my car as promised. He was very transparent and I appreciated his kindness and skill during the whole experience. I will be sure to use Whiteheart and Sons and specifically request William if I do ever need towing services. Thank you!