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Best Auto Repair, Winston-Salem

3500 N Patterson Ave Winston-Salem, NC 27105

336-724-7463
24 Hour Towing 336-744-5162
Opening Hours
  • Mon 7:30AM - 6:00PM
  • Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
  • Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
  • Sat Closed
  • Sun Closed
CONTACT US

336-724-7463 | 3500 N Patterson Ave Winston-Salem, NC 27105

CUSTOMER SERVICE

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Discover More About Appointments and Repair Services At Whiteheart and Sons Automotive and Towing in Winston-Salem

Emergency Roadside Assistance
Car Sales
Junk Car Removal

coupons

$10 OFF DIAGNOSTICS SPECIAL (Regular Price $69.95)

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Call (336) 724-7463 for details!

  • Napa Auto Care Center
  • ASE (Automotive Service Excellence)
  • Car Care One
  • AAA (American Automobile Association)
  • Car Care Aware

Testimonials

, 04/02/2022
It's Saturday. Yesterday I had my car's air compressor and all components replaced. Today I ran a couple of errands. On way home coolant flushed out and it started to overheat, then it shut down. I pulled off to the side of the road, car wouldn't start. The repair shop was closed, I will deal with them on Monday. I had just joined AAA so I thought, "wow, what luck!" I called them at 4:00PM. They said a technician was notified but they could not get to me until at least 7:00PM because they were so busy. I was not happy to say the least. I called Whiteheart and Sons. They dispatched a truck that showed up in 15 MINUTES! I cancelled the AAA service call...I will deal with them on Monday. The driver called me when he was on his way, named Ronald Clint (hope I have the name correct). He pulled up, the car had cooled off enough so it would start and I was able to pull it onto the flatbed. He hooked it up carefully and we were off. I had it towed to my home since I will be asking the repair facility that worked on it to pick it up Monday and fix the faulty work. I was so thankful to Ron and I had told him about my AAA experience and I told him how impressed I was that he had shown up so quickly. While he was lowering the flatbed preparing to unload my car, he told me to have a look at the back window of his truck...I see the AAA sticker, they are an approved/recommended AAA company! I took a picture of that. Why AAA told me I could not be helped and they intended to leave me sitting on the side of the road for THREE HOURS is something I will be speaking to them about on Monday. Between the repair shop and AAA, I have a lot of ass to kick on Monday. I have Whiteheart and Sons' phone number saved in my phone. I cannot recommend them enough. Friendly, professional driver with a top-level tow truck that was well-equipped and looked immaculate. All that and the quick dispatch and pickup, this is THE place to call if you ever need a tow. THANK YOU!!!
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